![]() ![]() You must hold down the shift key twice: once when you turn on the computer, and again when you log in. Start up in safe mode and log in to the account with the problem. ![]() The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.ĭisconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Don’t be disappointed when you find that nothing has changed after you complete it. Please read this whole message before doing anything.
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